About Taxcafe

Help & FAQs

On this page you’ll find more information about Taxcafe and the products we sell.

What does Taxcafe do?
Taxcafe publishes tax guides and other products that help you understand and pay less tax. You can purchase these direct from this website. We have tax guides for almost everybody: real estate investors and homeowners, small business owners and pretty much anyone who wants to pay less tax.
How long has Taxcafe been around?
Taxcafe was founded in 1999 by Nick Braun PhD and Aileen Smith PhD, two internet entrepreneurs. Their aim has always been to produce affordable and easy to read tax information for homeowners, investors, small business owners and anyone who wants to pay less tax.
Nick has been in tax publishing since 1989 and Aileen

Are they easy to read?
We pride ourselves on publishing plain English tax guides which contain dozens of easy to follow examples. You will see dozens of testimonials on the site.
Will they help me save tax?
All of our tax guides are littered with tax planning tips to help you legally reduce your tax bill. Naturally we can never guarantee to save you tax as everyone's situation is different. (Always steer clear of any tax adviser who guarantees to save you tax!) We do, however, go to great lengths to provide details of every conceivable tax saving opportunity.
How long are they?
Most of our guides are well over 100 pages in length, some are over 200 pages long.
Are the printed tax guides proper books?
Absolutely. All of our tax guides are printed and bound by Lightning Source, a professional book printer in Milton Keynes.
What if I'm not happy with my guide?
We'll refund it, no questions asked.

How do I order from your website?
Ordering from Taxcafe.com is quick and easy. Use the buttons at the top of every page (for example, “Capital Gains”, “Real Estate” and so on) to choose your favourite topics. You can then browse the different guides within that topic. You can add an item to your shopping cart using the “Order now” buttons at the bottom of each product’s page. Orders take just a couple of minutes to complete.
Do I need to register to order?
No. We try to make shopping with Taxcafe.com as simple and quick as possible, so we don't ask you to complete any registration form.
Using the shopping cart
Taxcafe's unique shopping cart is quick and easy to use. It uses session cookies to store the products you are purchasing as you move from page to page. Session cookies are not stored on your computer and are deleted when you close your browser. If you are having difficulty adding items to your shopping cart, you may need to adjust your browser settings to allow session cookies.

What is the charge for delivery?
Electronic books are, of course, delivered free of charge. If your order contains printed guides we will charge you just $3.99 for delivery. This price stays the same no matter how many items you add to your shopping cart. So if you order, say, five guides we will only charge you $3.99 delivery.
When will my order arrive?
If you order electronic guides they will be sent automatically to your e-mail address, immediately after payment is accepted.
If you purchased printed guides your order will be processed immediately and you should receive your guides in about 3 days.
Can I specify a different delivery address from my billing address?
Unfortunately, no. For security reasons, we can only deliver to the cardholder’s address.
Can I change the delivery address once I have placed my order?
Orders are processed almost immediately to ensure the fast delivery of your products. This makes changing the delivery address difficult. If you think you may have entered an incorrect delivery address, contact us and we will do anything we can to help.

Do you pass my details on to third parties?
No. We are committed to protecting your privacy so will never pass on or sell our customers details.
Is it safe to pay online?
We use Worldpay process our online transactions. WorldPay is part of the RBS Group (the world’s 7th largest bank) and uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Worldpay never divulges your credit card information to anyone, including Taxcafe, so you can rest assured that your billing details are safe.
Do you store my credit card details?
Absolutely not. In fact if you place an order online we never receive your credit card details because payments are taken independently by Worldpay.
I want to find out more
Click here to read more about Privacy and Security.